FAQs
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solve your decking problems.
Frequently Asked Questions
1. Will the actual product color differ from the pictures?
All products are photographed in real life. However, due to factors like lighting, display settings, and production batches, slight color differences may occur. This is normal, and the actual product color will prevail. You can contact customer service for free samples.
2. How long does it take to ship custom orders?
Custom products require 3-7 days for production before shipping. Logistics delivery takes another 3-7 days, depending on distance. In case of peak sales periods, we will notify you separately.
3. Is shipping included in the price?
No, the product price does not include shipping fees. Since this is a large item, it can only be delivered to city or county-level logistics points, not towns or villages. You will need to pick it up at the nearest partner logistics center or arrange local delivery at your own cost. Contact customer service for logistics inquiries.
4. What should I check when signing for the package?
Please inspect the package on-site before signing. If you notice damage or incorrect items, take photos immediately and contact customer service for assistance.
WPC wall panels
1. What are WPC wall panels?
WPC panels are made by combining wood fibers or sawdust with thermoplastic polymers (usually PE or PP). This hybrid gives them the look and feel of real wood with enhanced moisture resistance.
2. What exactly is a WPC wall panel, and how does it differ from solid wood panels?
WPC (Wood–Plastic Composite) wall panels blend recycled wood fibers with thermoplastic polymers. Unlike solid wood, they won’t warp, crack, or rot when exposed to moisture. Their composite core makes them dimensionally stable, whereas natural wood can swell or shrink with humidity changes.
3. How do WPC panels compare to PVC wall panels in terms of composition?
Both are synthetic, but WPC contains real wood flour bound in plastic, giving it authentic texture and modest insulation. PVC panels are 100% polymer, fully waterproof, and offer a broader color palette, though they lack the tactile warmth of wood fibers.
4. What’s the difference between hollow-core and solid-core WPC panels?
- Hollow-core: Lighter, easier to install, and often less expensive; offers decent insulation but lower impact resistance.
- Solid-core: Heavier and sturdier; superior at damping sound and resisting dents, ideal for high-traffic areas.
5. Can I use the same adhesives or fasteners for WPC as for MDF or gypsum boards?
No—WPC panels require corrosion-resistant clips or screws (usually stainless steel or nylon) and specialized construction adhesives rated for composites. Standard wood glues or drywall anchors can fail if exposed to temperature swings or moisture.
6. How does the surface finish on WPC panels differ from real-wood veneers?
- Embossed finish: Pressed to mimic wood grain; extremely durable and low-maintenance.
- Real-wood veneer: A thin timber layer laminated over the composite core; offers genuine appearance but demands care (e.g., periodic sealing).
7. What makes outdoor-rated WPC panels different from indoor variants?
Outdoor-grade WPC incorporates UV stabilizers and higher-grade polymers to resist fading and brittleness under sunlight. Indoor panels omit these additives, optimizing cost and indoor air quality (lower VOCs).
8. How do WPC panels’ thermal and acoustic properties compare to gypsum board?
Thanks to the wood content, WPC panels have higher R-values (better insulation) and superior sound dampening versus hollow gypsum boards. Gypsum is harder and more fire-resistant, but transmits sound more readily.
9. Are there different classes of fire resistance for WPC panels?
Yes. Standard WPC may burn if ignited, whereas fire-retardant grades are formulated with mineral fillers or additives to achieve Class B or even Class A fire ratings, similar to certain treated MDF products.
10. How do low-VOC WPC panels differ from standard formulations?
Low-VOC panels use food-grade or specially stabilized plastics and natural wood fibers to minimize off-gassing. Standard WPC may emit trace amounts of plasticizers or processing agents, especially when new.
11. What distinguishes premium WPC wall panels from economy lines?
Premium panels feature higher wood-fiber content (up to 70%), finer surface embossing, integrated backing for moisture control, and thicker wear layers—while economy options use more recycled plastics, simpler embossing, and thinner cores to hit lower price points.
PVC wall panels
1. What are PVC wall panels?
PVC (Polyvinyl Chloride) wall panels are 100 % synthetic sheets made from polyvinyl chloride resin. They’re extruded or molded into tongue-and-groove or interlocking planks, offering a waterproof and low-maintenance cladding solution.
2. How does the composition of PVC panels differ from WPC panels?
- PVC: Pure polymer with no wood content.
- WPC: A blend of wood fiber and plastic.
Because PVC contains no organic filler, it’s fully impervious to moisture and mold.
3. What core constructions are available for PVC panels?
- Solid-core PVC: Dense, heavier, better at holding fasteners.
- Foam-core PVC: Lightweight with an internal honeycomb or foam structure; easier to handle but slightly less impact-resistant.
4. Are PVC panels fully waterproof?
Yes. Pure PVC resists water completely, with zero risk of swelling or rot—even in 100 % humidity or direct water contact (e.g., showers, wet rooms).
5. How do PVC panels fare in terms of impact and scratch resistance?
PVC offers good resistance to everyday knocks and abrasions, but under very heavy impact (e.g., dropped tools) it can dent or crack. WPC’s composite structure typically absorbs impacts better, with less risk of fracture.
6. What fire-safety properties do PVC panels have?
PVC panels are inherently self-extinguishing thanks to their chlorine content. Many grades carry a Class B or Class C fire-rating without extra additives.
7. How do the thermal and acoustic insulation properties compare?
PVC panels have lower thermal (R-value) and sound-dampening properties than WPC, since they lack the natural insulation of wood fibers. In very quiet or well-insulated spaces, users sometimes add foam backers or insulation boards behind PVC.
8. What installation methods are used for PVC panels?
- Tongue-and-groove clips: Hidden-fastener systems clip panels into place on battens or studs.
- Construction adhesive: Specialized PVC-rated adhesives bond panels directly to smooth substrates.
Because PVC is lighter than WPC, smaller clips and fewer fasteners are often needed.
9. Can PVC panels be used outdoors and how do they resist UV?
Outdoor-grade PVC incorporates UV stabilizers and fade-inhibitors to withstand sun exposure without yellowing. Cheaper indoor-only grades lack these additives and can discolor or become brittle in direct sunlight.
10. How eco-friendly are PVC panels compared to WPC?
- Recyclability: PVC is recyclable through dedicated PVC streams, though sorting is critical to avoid contamination.
- Feedstock: PVC relies on fossil-based chemicals, whereas WPC can incorporate post-consumer wood waste.
- Emissions: Modern low-VOC PVC panels off-gas very little, but WPC’s organic content can hold onto moisture or finish-chemicals—trade-offs depend on product grade.
